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FAQ
Features 
GENERAL QUESTIONS
How can I test the DICOM Viewer?
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There are several possibilities to test web DICOM Viewer:
- Try free online demo. Watch video tutorials: how to use MedDream.
- Try free online medical DICOM file sharing portal DICOM Library: dicomlibrary.com. Watch video tutorial: how to use DICOM Library.
- Trial license for testing on your hardware and with your PACS server/VNA. Please contact us at: info@softneta.com.
Watch video tutorial demonstrating how to start working with MedDream DICOM Viewer:
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Can I use MedDream for diagnostic imaging?
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Yes, MedDream is intended to be used for diagnosis, review and analysis by trained professionals such as radiologists, physicians, clinicians. MedDream is FDA cleared for diagnostic use and CE certified as a Class IIa device. Read more about certifications.
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Is the MedDream DICOM Viewer free to use? If not, how can I use trial?
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What is the limit of the DICOM Viewer's trial edition?
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There is a possibility to getdemo license for 45 days. In case you need a longer period for trial, please contact us at: info@softneta.com
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Which medical imaging modalities does the MedDream DICOM Viewer support?
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MedDream DICOM Viewer is covering all DICOM modalities. It seamlessly integrates with the most common medical imaging devices, such as: computed tomography (CT), magnetic resonance (MRI), positron emission tomography (PET), digital radiography (DR), digital radiography (DX), computed radiography (CR), electrocardiography (ECG), ultrasound (US), endoscopy (ES), mammography (MG), fundus imaging (retina images, ophthalmology) and so forth. All supported DICOM modalities are described in the MedDream DICOM Viewer Specification file.
Watch video with short introduction to MedDream DICOM Viewer, demonstrating how different types of studies are opened for viewing:
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Does DICOM Viewer support electrocardiography (ECG)?
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Yes. Read more about specific DICOM Viewer's ECG features here.
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Does DICOM Viewer support retina images/fundus imaging?
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Yes. Read more about DICOM Viewer's fundus images/retina imaging features here.
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Does DICOM Viewer support MPR (multi-planar reconstruction)?
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Yes. Read more about DICOM Viewer's MPR features here.
Watch video tutorial about MPR features of DICOM Viewer:
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Does MedDream support medical video files?
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Yes, DICOM Viewer supports medical videos from ophthalmology devices, microscopes, endoscopes, surgical video cameras, arthroscopes, echoscopes and other medical video sources. Read more about medical video viewer here.
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Which medical video formats does the DICOM Viewer support?
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DICOM Viewer supports these DICOM video formats:
- MPEG2 Main Profile Main Level (1.2.840.10008.1.2.4.100)
- MPEG-4 AVC/H.264 High Profile / Level 4.1 (1.2.840.10008.1.2.4.102)
- MPEG-4 AVC/H.264 BD-compatible High Profile / Level 4.1 (1.2.840.10008.1.2.4.103)
Medical video formats, like: mpe4, mpe2, mpeg2, mpeg4, H264, avi can be converted to video DICOM by using our DICOM converter. Read more about DICOM converter and medical video Viewer.
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Which types of documents are supported by the DICOM Viewer?
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PDF files, SR documents, any data stored or documents scanned as DICOM images are supported by the DICOM Viewer. Any scanned documents in non DICOM format, can be converted by our DICOM converter.
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Can I convert non-DICOM files before uploading?
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Yes, with our DICOM converter and sender to PACS/VNA.
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Can I anonymize patient data before uploading it?
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DICOM anonymization is possible by using DICOM Library or usually data is anonymized before viewing by PACS server or VNA.
Watch video tutorial demonstrating how to use DICOM Library:
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Why some of the measurements are shown in pixels, but not millimeters, why is that?
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In some studies, there is no information about pixel representation. If equipment, which performs exams does not provide such information, measurements are displayed in pixels. DICOM Viewer's user can use Calibration line tool, so after that measurements will be displayed in millimeters. Please refer to Calibration line tool description or read the User Manual for more details.
Watch video tutorial demonstrating the Calibrationline tool:
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When the annotations are created (ex: linear measure), where are they saved?
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Annotations will be saved in PACS server/VNA using DICOM send as a presentation state.
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If multiple people would edit/add/remove annotations, what the user can see?
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If the user adds the annotation, it will be seen in the list as separate annotation. There is no possibility to remove or edit existing annotations, only to add new ones.
Watch video tutorial how to save an annotation with DICOM Viewer:
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Why are we looking at the magnetic resonance study as video and not as images?
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Most probably you should switch off cine mode. Please refer to Cine mode description or read the User Manual for more details.
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We need to deliver CD/DVD to our patients with their images and reports to visualize them. How can this be done?
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Export with burn is a standard function. Please refer to Export function description or read the User Manual for more details.
Watch video tutorial about Export function:
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Can the viewer be pre-configured to show a certain layout (ex: 2x2, etc.)?
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Yes, the DICOM Viewer has Hanging Protocols. Read more about DICOM Hanging Protocols in the User's Guide section.
Watch video tutorials demonstrating how to set and use Hanging Protocols on DICOM Viewer:
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Can MedDream DICOM Viewer be used for mammogram diagnosis?
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Yes, MedDream is CE certified to be used for mammogram diagnosis. For USA market MedDream is not intended to be used for mammogram diagnosis.
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LICENSING (PURCHASE)
What is the price of MedDream license? What is process of purchasing?
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Is the price for DICOM Viewer one-time payment?
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There are several pricing modules and one of them is a one-time payment. However, we always recommend to our customers to purchase annual updates and support, in order to use the best product we provide. For price quote please contact us at: info@softneta.com.
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Can I purchase the DICOM Viewer and pay by monthly subscriptions?
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Can I purchase only one registration key and use the product on several computers?
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No, one license is dedicated for one server or one computer instance. For special cases please contact us at: info@softneta.com.
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How can I activate the license?
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You can find detail instructions about license activation in the User Manual, read License registration part.
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How can I input the activation code?
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You can find detail instructions about inputting the activation code in the User Manual, read License registration part.
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How can I re-activate the license?
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Conditions for DICOM Viewer license re-activation:
- the license must have valid updates;
- if the license does not have valid updates, you can:
- purchase the updates;
- pay a one-time reactivation fee.
For the details please contact us at: info@softneta.com.
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Can I upgrade existing license of MedDream DICOM Viewer or PACS server?
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Yes, the license can be upgraded, please contact us at: info@softneta.com.
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How much would it cost after one year, if we want to continue getting support/updates?
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Do you make custom changes and if yes, how is that priced/licensed?
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Yes, we provide custom works, if we have a clear and specific function demanded, it depends on the duration and amount of custom works.
For price quote, please contact us at: info@softneta.com
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The version I have installed shows demo message dialog box regularly. Can we get a trial license to enable other users to test the features?
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Yes, there is a possibility to get demo license for 45 days. Please contact us at: info@softneta.com
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Integration
Is MedDream vendor neutral DICOM Viewer?
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Yes, MedDream is vendor neutral DICOM Viewer. Also, DICOM Viewer is ready to integrate into any custom solution, commercial PACS/VNA and is compatible with open source: PacsOne, dcm4chee, Orthanc, Conquest, ClearCanvas, Google Cloud Healthcare, etc. Read more about DICOM Viewer integration: here.
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What OS does the DICOM Viewer support?
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The DICOM Viewer supports both Windows and Linux operating systems. Find more details about supported operating systems in the MedDream DICOM Viewer Specification file.
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What PACS servers/VNA does the MedDream DICOM Viewer support?
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Is it possible to integrate the viewer with my PACS server/VNA?
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Yes, it is possible, please send the below written details to info@softneta.com and we will get in touch with you:
- PACS Server/VNA;
- PACS Server/VNA version;
- DB Engine;
- DB Engine version.
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Can I migrate data from PACS server/VNA I'm currently using?
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Yes, data migration from PACS/VNA can be done by our specialists by request or other third party data migration providers. DICOM Viewer does not archive any data itself.
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Can the DICOM Viewer be integrated into existing HIS/EHR?
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Yes, MedDream has flexible and open integration interface into any other medical application, like: HIS/RIS/EHR/EMR/PHR. Read more about DICOM Viewer integration and possible integration types in the Integration Guide page. Also, there is a possibility for custom integration under request. For integration related questions please contact integrations@softneta.com.
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Does MedDream DICOM Viewer support voice recognition?
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Voice recognition support is possible by integrating third parties' products like Dragon, etc. For more information please contact our support team at: support@softneta.com
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I need to integrate a specific diagnostic algorithm, is the DICOM Viewer open to integrate healthcare AI, CAD algorithms or other clinical decision support systems?
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MedDream is open to medical artificial intelligence, radiology AI and computer-aided diagnosis, as a white label product with OEMs' branding possibility. Read more about web visualization solutions for medical AI vendors here.
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SUPPORT
What support will I get?
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You will get annual technical support and bug fixing. Support is provided via email and remote connection (8 a.m. – 5 p.m. EET (winter) and EEST (summer)). Contact support.
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How to install DICOM Viewer?
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Please read full description in theInstall Manual file. For remote installation, any assistance or service help please contact our support team at: support@softneta.com.
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Do I need to install the DICOM viewer in every workplace?
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No, MedDream is html5 zero-footprint DICOM Viewer, so you can work from any place where the internet is accessible. Moreover, it supports various devices such as computers, smart phones, tablets and so forth.
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Does DICOM Viewer support smart devices?
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Yes, DICOM Viewer is web-based and developed using responsive design, that enables medical images to be accessed not only on computers, but also on tablets, smart phones or other devices with mobile view functionality.
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Which web-browsers does the DICOM viewer support?
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The DICOM Viewer supports these web-browsers: Microsoft Edge 16 or later, Mozilla Firefox 58 or later, Google Chrome 63 or later, Safari 5 or later. All supported web-browsers are described in the MedDream DICOM Viewer Specification.
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Can DICOM Viewer retrieve images and patient data from multiple sources?
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Yes. MedDream supports retrieve images from multiple PACS servers/VNA.
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Does the DICOM viewer support multiple displays?
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Yes, the MedDream DICOM Viewer supports multi-monitors: up to 4 displays. Chrome extension is used for automated adjusting. Read more about multi-monitor support.
Watch video tutorial demonstrating how to configure the MedDream DICOM Viewer extension for multi-monitors:
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How to report a problem with MedDream?
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A commercial license shows error message. What should I do?
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Why I cannot see the images from modality or my current PACS/VNA?
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What is the recommended hardware? Where can I find the hardware requirements?
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Depending on each specific installation, the preliminary hardware sizing information may vary slightly based on the modalities used in the institution. The minimum hardware requirements for the MedDream Application Server you can find in Installation Guide or in the Install Manual.
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I need to change the hardware, should I get a new license key?
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Yes, a new license key is needed as the license is bound to the hardware.
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What are the minimum system requirements and capabilities?
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Can the system be tied to LDAP or some other user database in the backend?
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Yes, users can be managed by LDAP.
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Does the DICOM Viewer support multi-languages?
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Yes, the DICOM Viewer supports English, Lithuanian, Russian languages and can support any other language. If you have your distributor, the distributor is usually responsible for the translation correspondence. Please contact info@softneta.com for more information.
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Does the DICOM Viewer support displaying patient and study data in other languages, for example, Japanese language?
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For displaying study information in the DICOM Viewer, which already exists in DICOM files, all equipment should send information in same encoding (let say UTF8). As long as equipment uses same character set, DICOM Viewer will display DICOM tags correctly.
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Does the DICOM Viewer's user interface supports other languages, for example, Japanese language?
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DICOM Viewer's UI can be translated by modifying locale files in %MedDream-root%/locales folder. For documentation, like user manual, etc., translations please contact us at info@softneta.com.
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Where can I download DICOM Viewer's installation package?
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Please go to DICOM Viewer's download page and download the latest MedDream DICOM Viewer's version zip file by pressing Download button.
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Where can I find DICOM Viewer's User Manual?
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User Manual pdf file you can find inside the MedDream DICOM Viewer version zip file if you downloaded it, or online by following the link: User Manual. Also, there is online documentation page User's Guide with main functionalities, video tutorials and basic usage information.
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Where can I find DICOM Viewer's Install Manual?
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Install Manual pdf file you can find inside the MedDream DICOM Viewer version zip file if you downloaded it, or online by following the link: Install Manual. Also, there is online documentation page Installation Guide with installation overview, instructions, requirements, localization, etc. information.
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Where can I find DICOM Viewer's Release Notes or Change log?
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You can find the latest Release Notes for supported versions with change log information and all modification history for unsupported versions also.
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What is the End User License Agreement (EULA) of DICOM Viewer?
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An End-User License Agreement (EULA) of DICOM Viewer is a legal contract entered into between a software developer (Softneta UAB) or vendor and the user of DICOM Viewer. A EULA specifies in detail the rights and restrictions which apply to the use of the DICOM Viewer. This kind of legal agreement grants a user a license to use the the DICOM Viewer and presents important terms, restrictions on use, limits on liability of the software developer to the end-user, and other useful clauses.
- An EULA licenses DICOM Viewer to the user but doesn't sell the software to the user.
- An EULA restricts certain abusive uses of DICOM Viewer
- An EULA allows to limit software developer liability.
- An EULA allows to disclaim warranties.
The user must agree to the terms of the EULA. This ensures that users are held to be in agreement with the terms of the presented EULA before they are allowed to use DICOM Viewer.
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EXTENSIBILITY
Is it possible to re-brand the DICOM Viewer and use other logotype?
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Re-branding for vendors and OEMs is possible with custom license. You can to customize the DICOM Viewer like white label product by changing: logotype, product name, colour scheme, contact details. Possibility to change theme default color (red) to the blue color with one click. Also, fully re-brandable white label User Manual document for OEM's is available.
Watch video tutorial demonstrating how to change theme colour:
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Is white label User Manual document available for OEM's?
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Yes, User Manual document word files are available for full modification and rebranding. MedDream and Softneta logotypes, names are removed from all pictures in User Manual document (except About window). Few examples of the places to pay a particular attention while rebranding the word files:
- Replace MedDream and Softneta logotypes with your product and company logotypes;
- Replace the picture of About window with your information;
- Search for "Softneta" name in texts (links, e-mails, etc.);
- Search for "MedDream" name in texts (section headers, extension for multi-monitors paragraph, etc.);
- Edit "Personal data security breach" section with contacts of the Softneta Data Protection Officer;
- Check sections with related information about "Video viewing and converting functionalities" if video functionality is relevant.
Ask your account manager for re-brandable User Manual zip package. Read the Notepad file with all the tips for full rebranding!
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What aspects of the DICOM Viewer can be changed under re-branding?
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Please read Rebranding section with full description in theInstall Manual file.
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Regulatory
Is MedDream software FDA or EMA approved? If yes, for what kind of use?
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Yes, MedDream WEB DICOM Viewer is FDA cleared for diagnostic use. FDA 510(k) clearance for MedDream as a class II medical device document.
Read more about DICOM Viewer's certifications.
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Is MedDream software CE certified?
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Does MedDream support IHE profiles? If yes, which ones?
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Does MedDream software has 21CFR compliance? For clinical trial use in USA?
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Yes, MedDream is registered as Part 21 CFR 801 Subpart D. This is not for clinical trial, but intended to be used for diagnostic, review, and analysis by trained professionals such as radiologists, physicians, clinicians.
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3D Option
Does DICOM Viewer support Oblique MPR/MIP/3D?
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Yes, please follow the link to read more about 3D option and advanced MPR features, including: Oblique MPR/MIP/MinIP/AVG.
Watch DICOM 3D Viewer video tutorial:
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Is the 3D DICOM Viewer, which is shown on the online demo, part of the MedDream DICOM viewer? If not, how is it licensed?
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It is an optional module of MedDream DICOM Viewer. Read more about 3D option here. 3D module is priced additionally. For price quote please contact us at: info@softneta.com.
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Is the 3D rendering done on the server or the client? If it is the server, what are the server requirements?
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At the moment the 3D rendering is performed at the server side. To get the requirements please contact us at: info@softneta.com.
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OTHER
Is there a DICOM Viewer's veterinary version?
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What specific features of veterinary imaging does the DICOM Viewer have?
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MedDream VET DICOM Viewer has these specific functions of veterinary imaging: Tibial Plateau Angle, Norberg Angle, Verbal Heart Scale. See full description of specific VET features or read more by following the link.
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Is the DICOM Viewer been used by a science, research groups? If yes, was it customized or do you have a custom version for that?
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Yes, it is used by university hospitals and science research institutions, there is a possibility to provide custom solutions by request. Read more about web visualization solutions for education & research. Please contact us at: info@softneta.com.
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How can I become your distributor or local agent?
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For the terms to become a local agent please contact us at: info@softneta.com.
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I'm a distributor. Can I sell DICOM Viewer to the end users?
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Source: https://www.softneta.com/faq/meddream-dicom-viewer/
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